“We’re much clearer now about who we are dealing with and steps we can take to prevent this kind of trouble happening again.”Meg Lewis
“Vantage Compliance helped us understand the manufacturing landscape in China before placing our order with a new supplier. Taking a step back and gaining these insights saved us a lot of time, hassle and resources.”Salome Borg
“Carsten and his team helped us (LIDL) develop and implement our strategic CSR programme in 2008 onwards in collaboration with GIZ. He has a very pragmatic approach to solving cross cultural and complex problems.”Lenka Liu
“Carsten and his company have been a bridge between us and our supplier in China. He is still helping us re-establish our business relationships and we now feel everything is likely to be OK.”Meg Lewis
Helping an Australian importer to restore secure trading relations with their Chinese supplier
Meg and Mark Lewis are owners of K9+soft dog crates , a company that imports dog and pet products.Since establishing their business in 2006, Meg and Mark have sourced their soft dog crates from one supplier in China.
“Over the past decade, all of our dealings with the supplier have been via email to a contact at the factory called ‘Frank’,” said Meg. “We’ve ordered goods from them many times and although the quality has varied a little from time to time, overall it’s been a relatively trouble-free relationship.”
In February 2015, Frank emailed Meg saying he needed her to use a different email address for him as he was having trouble with the previous one she had been using.